Contact us
How can we help you? Send us a message
Contact
We will be pleased
to help you
-
G.i.N. GmbH
Raiffeisenstr. 15, 64347 Griesheim -
Tel: +49 6155 8259 0
Fax: +49 6155 8259 11 - info@gin.de
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Support
Do you have technical questions or problems when using our products or services? The G.i.N. support team helps you in a professional and uncomplicated manner, in order for you to use our products effectively and tailored to your specific needs. Please note, more precise and clear requests lead to faster and better help from our support team.
Contact us at: support@gin.de
Contact us at: support@gin.de
Our costumer service
will take care of your
request
Efficient analysis
and optimisation
We check your
data sets
Customer contact with
security protocol
Sales contact
and information
Improvement for
your company
Targeted consultation
according to your wishes
Personal customer
contact
Sales department
Do you have any questions concerning our products, an specific order or do you want to learn more about our services? We are happy to take the time needed for an expert consultation where we take your individual requirements into consideration.
Just contact us – together, we will find the product that fits!
Contact us at sales@gin.de
Just contact us – together, we will find the product that fits!
Contact us at sales@gin.de
Repair service
Please download our RMA document first and make sure to enter all necessary information. In the next step, upload the completed document to our system.
Following this, our team will process your request as soon as possible.
Contact us at rma@gin.de
Following this, our team will process your request as soon as possible.
Contact us at rma@gin.de
1. Repair case
2. Contact customer
service
3. Fill out the
RMA document
4. Device shipping
to G.i.N GmbH
5. Software and Hardware
will be repaired
6. Customer satisfaction
with successful repair
Product Security Incident Response Team (PSIRT)
If you have identified a potential vulnerability or security issue, please use our form as the primary and preferred reporting channel.
Our preferred languages for communication are English and German.
Please provide the following information when submitting a vulnerability:
- Affected product(s) or software version
- Description of the vulnerability, including technical details, steps to reproduce as well as potential impact
- If available, related documents concerning the reported vulnerability (CVE ID, announcements, etc.)
Alternatively, you may contact us via e-mail at: CRA-Meldestelle@gin.de
Contact us per E-Mail:CRA-Meldestelle@gin.de